FAQs 1 — City Splash

There is no re-entry to the site once you have entered the event. Please make sure you have everything you need with you. This is an outdoor event and we recommend that you come prepared for all weathers.

AGE POLICY

This is an all ages event.

Children of all ages are permitted. All children and young persons up to and including the age of 17 must be accompanied by an adult over the age of 26. This MUST be the parent, legal guardian or nominated guardian of the young person. An adult over the age of 26 can accompany a maximum of 4 young persons.

Babies and children under 10 must be entered with a ticket now available here.

Children under 17 also require their own ticket. These are available now on the general sale and available on the normal booking flow.

The adult ticket price will apply from the age of 18.

PLEASE NOTE: To access the VIP area, children aged between 3-17 years old require a VIP Bolt-On in addition to their ticket. Children aged 2 years and under can access the VIP area without a VIP Bolt-On.

Children’s VIP Bolt-On tickets now available here.

BAG POLICY

To make your entry to the site as quick as possible we recommend that you do not bring a bag. However small bags smaller than an A4 piece of paper are permitted if required. Any bags larger than A4 size are prohibited, there are no cloakroom facilities on site. You can leave your bags at one of Stasher’s hundreds of left luggage locations (within walking distance of festival), for more details visit www.stasher.com.

Discretion will be taken by security on the gates for groups with young children (nappy / changing bags).

PROHIBITED ITEMS

Upon arrival at the festival all customers will be subject to a search.

Various items are prohibited at City Splash to keep the event safe and to allow us to comply with the licensing objectives.

The following items are prohibited at the event, we reserve the right to prohibit any other item if in the reasonable opinion of the organisers it could constitute a risk to safety or security.

Permanent Markers & Pens - any permanent marker, paint, ink or sharpie pen will be confiscated.

Food and Drink – you may not bring any food or drink (including alcohol) to the event with the exception of a single sealed bottle of water up to 500ml in size. Water points are available on site. Empty re-useable water bottles are permitted.

Liquids – you may not bring any liquids into the event other than sealed bottles of water up to 500ml in size or tubes of suncream up to 50ml.

Drugs / Controlled Substances – a drugs search is in operation at the event entrances, if any drugs are found in your posession you will be ejected and passed to the police. This includes new psychoactive substances “legal highs” and Nitrous Oxide.

Trolleys – trolleys are prohibited from entering the site, however push chairs are allowed. If you have a wheelchair please see the access requirement section below to access the viewing platform.

Animals – Animals and pets are not permitted to enter the event. If you require an assistance dog for accessibility reasons, please visit our access page here for more information.

Filming equipment – unauthorised professional photography or filming equipment is prohibited.

Large bags – any bags larger than A4 size are prohibited and there are no cloakroom facilities at the event. You can leave your bags at one of Stasher’s hundreds of left luggage locations (within walking distance of festival), for more details visit www.stasher.com. Discretion will be taken by security on the gates for groups with young children (nappy / changing bags).

Glitter – the event organisers are committed to minimising the impact of the event on the park environment, containers of glitter will be confiscated on arrival.

Dangerous items – the following are considered dangerous and are not permitted, our security team reserve the right to prohibit:

· Drones

· Glass in any form (including perfume bottles)

· Cans or metal containers

· Spray cans, Gas canisters or compressed gas in any container

· Fireworks, flares, smoke canisters, Chinese lanterns

· Camping stoves or cooking apparatus, explosives

· Hand held communication devices such as radios, radio jammers / scanners

· Firearms, knives or blades, replica weapons of any sort

· Large golf umbrellas

· Balloons

· Stools / camping sticks / chairs or other furniture - there is seating available around the site if you need to rest your legs

· Gazebos or parasols

· Sports equipment

· Flags and banners

· Megaphones, amplification equipment

· Klaxons, airhorns or other similar items capable of making loud noise

· Laser pens

· Scooters, skateboards, bicycles, trolleys

· Any other item which security may deem hazardous

LOST PROPERTY

Lost Property is handled at the Welfare Tent, located near to Stage 4.

Please head there and speak to our Lost Property Manager if you have lost or found an item. In addition to this, please fill in the form on https://notlostenquiry.com/tlc-welfare. We will help as best we can!

DRUG SEARCH

The organisers are working closely with the Met Police to make City Splash a safe and enjoyable experience for everyone. Our aim is for a crime and drugs-free event: you should expect to be searched as you enter the site.

If found with drugs you will be ejected and may be passed to the police.

New laws around so-called ‘legal-highs’ are now in force and if you are found with Nitrous Oxide or other psychoactive substances you can expect to be passed to the police, as well as being refused access to the event. See www.talktofrank.com for more info.

TRAVEL TO THE EVENT

The festival site is located in Brockwell Park.

The address is – Brockwell Park, Norwood Road, London, SE24 9JU

We actively deter visitors from driving to the event, there is no available parking in or around the areas. Lambeth and Southwark parking enforcement will be working all weekend, and vehicles which are parked illegally will receive enforcement action or be towed. There are multiple road closures in place to help facilitate the event, so normally free parking bays will not be available.

We advise all visitors to choose greener travel options, such as public transport and arriving by bike or foot. We have a bike park outside the festival site for anyone wishing to cycle to the event. It is located at the Herne Hill entrance. There are also cycle racks available in the local area. Please respect the park and do not attach your bike to the park railings or gates.

Brockwell Park is well served by numerous bus routes and two major public transport hubs, both with step free access.

● Herne Hill train station – 0.3 miles

Herne Hill is the closest station to the event site, situated to the north-east of Brockwell Park. The station is approximately 500 metres away from both the Brixton and Herne Hill entrances of the festival site and involves crossing two roads to access the park. Staff help is available at this station with ramps for train access and step free access coverage.

More information on the National Rail website

● Brixton Underground Station and Brixton Rail Station – 1 mile

Brockwell Park is approximately 1 mile away from Brixton Underground Station. Visitors can travel by train from the nearby Brixton Rail Station to Herne Hill, which is a 2 minute train journey. The distance between Brixton Underground Station and Brixton Rail Station is approximately 130 metres by roadside pavement and involves crossing a road once.

There are also several bus routes from the underground station to outside of the park.

There is step-free access at Brixton Underground station.

More information on the TFL website

● Buses

The following routes all serve the area: 2, 3, 37, 68, 196, 322, 432, 468, 690 and all have accessible access.

The closest bus stops located outside of the show site are on Dulwich Road and Norwood Road. Both bus stops are located approximately 130 metres (2 minute walk) away from the Herne Hill entrance to the park.

At the end of the event, think of our neighbours around the park and leave quietly.

There are two exits out of the event, one to Brixton Station and one for Herne Hill Station.

All park gates will be secured with the exception of Brixton Water Lane gate and Herne Hill gates.

Please follow signage and instructions of security who are there to help you.

ON-SITE FACILITIES

Box Office

If you are collecting tickets or have any ticketing queries please visit our on-site box office which will be open from 12:00-8:15pm on Monday 27th May 2024.

Food and Drink

There are a variety of food traders at the festival with a wide variety of bars.

Toilets

Toilets are located through ought the site and clearly signed.

Welfare and First Aid

There is a Welfare and First Aid provision on site, services are open during event hours and all visits are logged and recorded.

Nappy Changing

Our Welfare Area will be able to assist with any areas required for nappy changing and breast feeding. Please visit our Welfare area and ask staff for assistance.

Free Drinking Water

There are free drinking water points available throughout the event. We encourage you to bring your own re-useable water bottle to refill at these points.

Seating and Shade

This is a full standing show, however we do offer some seating around food concession areas within the site so you can enjoy your meal. We recommend customers prepare for all weathers.

Recycling

In an effort to reduce the use of plastic on site the event will be implementing a ban on all single use plastic bottles sold on site. A cup deposit scheme will operate at the bars in order to increase our recycling. For more information please visit our bars.

ATMs

There will be ATMs available on site. There will be a small charge for these transactions.

general faqs

Fast track entry to festival, luxury toilets (not portaloos), bespoke bar, bespoke food concessions, seating and a main stage viewing platform.
PLEASE NOTE: To access the VIP area, children aged between 3-17 years old require a VIP Bolt-On in addition to their ticket. Children aged 2 years and under can access the VIP area without a VIP Bolt-On.
Children’s VIP Bolt-On tickets now available here.
We accept passports, UK driver’s licenses or provisional licenses.
Set times for the Brockwell Park will be available nearer the time of the event. Please check our social networks for updates.
City Splash tickets are available through our website, Resident Advisor, Ticketweb, See Tickets, Festicket, Timeout and Kaboodle. Our only official ticket resale platform is Tixel. For any other ticket enquiries please contact info@city-splash.com
No, there’s no re-entry. The same applies to our night events.
Lost property will be clearly labelled on site. Please ask the staff at our Welfare point for more information.
No pets are allowed on site. Assistance dogs will be permitted.
There are no lockers on site, please try to avoid bringing large bags (anything over A4 size) or any other item which may need storing whenever possible. You can leave your bags at one of Stasher’s hundreds of left luggage locations (within walking distance of festival), for more details visit www.stasher.com
Not once you’ve reached the search teams, after then you cannot take food and drink onto the site – apart from one sealed plastic bottle of water up to 500ml. Local food and drink vendors will be available on site. No food and drink may be brought to the late night venues.